Refund & Cancellation Policy
At Kinder.pk, we strive to provide high-quality kids' toys and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and cancellation policy below.
Order Cancellation
- You may cancel your order within 12 hours of placing it, provided it has not been shipped.
- To cancel an order, please contact our customer support at [your email/phone number].
- If your order has already been shipped, it cannot be canceled, but you may be eligible for a return.
Return & Refund Policy
We accept returns only in the following cases:
- Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
- Incomplete Order: If any item is missing from your order, please reach out to us immediately.
Return Conditions:
- The product must be unused, in its original packaging, and with all accessories included.
- Returns must be requested within 7 days of receiving the order.
- To initiate a return, email us at [your email] with your order number and photos of the product.
Refund Process:
- If your return is approved, we will process a replacement or refund within 7-10 business days after receiving the returned item.
- Refunds will be issued to the original payment method or as store credit, based on your preference.
- Shipping fees are non-refundable unless the return is due to our mistake.
Non-Returnable Items
- Items on sale or clearance cannot be returned or refunded.
- Products that have been used, damaged (not due to transit), or are missing parts are not eligible for a return.
Exchange Policy
We offer exchanges for damaged or incorrect products only. If you need an exchange, contact us within 48 hours of receiving the item.
For any further questions, feel free to contact our support team